Terms of Service

Falcon Web Builder provides website, landing page, lead capture, hosting, mini CRM, admin panel, email follow-up, automation, and related business technology services for small businesses.

Services may include:

• Website or landing page setup
• Website hosting
• Lead capture forms
• Mini CRM or lead dashboard
• Admin panel access
• Email notifications
• Standard email follow-up
• Website update request tools
• Chat-based update requests
• Basic content and design updates
• Support and maintenance
• Other services listed on our website, proposal, checkout page, invoice, or written agreement

The specific services included in your plan are determined by your selected package, proposal, invoice, checkout page, order form, or written agreement.

“Client” means the business, organization, or person that purchases or uses our services.

“Customer” means a Client’s customer, prospect, visitor, lead, or end user who submits information through a website, landing page, form, CRM, or other tool provided through our services.

Clients are responsible for their own relationships with their Customers, including sales, pricing, service delivery, refunds, customer support, claims, marketing, compliance, and privacy obligations.

Clients may receive access to an admin panel, mini CRM, dashboard, or support portal.

You are responsible for:

• Keeping login credentials secure
• Limiting access to authorized users
• All activity under your account
• Providing accurate account information
• Promptly notifying us of unauthorized access or security concerns

We may suspend or restrict access if we reasonably believe your account has been compromised, used unlawfully, or used in violation of these Terms.

You are responsible for all content, materials, instructions, data, claims, offers, images, logos, text, videos, testimonials, pricing, service descriptions, and other information you provide to us or publish through the services.

You represent and warrant that:

• You own or have permission to use all content you provide
• Your content does not violate intellectual property rights, privacy rights, publicity rights, or other rights of others
• Your business claims, offers, pricing, testimonials, and advertising statements are truthful and not misleading
• You will comply with all laws that apply to your business and Customers
• You will not use the services for unlawful, deceptive, abusive, or harmful purposes
• You will not submit protected health information, financial account credentials, Social Security numbers, or other sensitive regulated data unless we have agreed in writing
• You will review and approve your website, forms, emails, automations, and other materials before using them publicly

You are responsible for complying with privacy, data protection, email marketing, consumer protection, advertising, and other laws that apply to your business and Customers.

If you collect Customer information through a website, landing page, form, or CRM provided by us, you are responsible for:

• Providing appropriate privacy notices
• Obtaining any required consents
• Using Customer information lawfully
• Honoring unsubscribe and opt-out requests where required
• Responding to privacy requests where required
• Ensuring you have the right to contact Customers by email or other permitted methods
• Ensuring your forms request only information that is appropriate and lawful for your business

We may process Customer information to provide services to you. We do not sell Customer lead information to unrelated third parties.

Our standard services do not include SMS/text messaging or calling services unless expressly stated in a separate written agreement.

If SMS, calling, or other regulated communications are added in the future, additional terms, consent requirements, usage charges, carrier rules, and compliance obligations may apply.

You agree to pay all fees stated on our website, order form, checkout page, invoice, proposal, or written agreement.

Fees may include:

• One-time setup fees
• Monthly subscription fees
• Hosting fees
• Additional update fees
• Custom development fees
• Add-on service fees
• Usage-based fees, if applicable

Monthly fees are billed on a recurring basis unless otherwise stated. By providing payment information, you authorize us or our payment processor to charge your payment method for recurring fees, setup fees, and other amounts due.

If payment fails or becomes overdue, we may suspend or limit services until the account is brought current.

Setup fees cover onboarding, planning, design, configuration, content placement, website setup, system setup, and related work. Setup fees are non-refundable once work has begun, unless otherwise required by law or stated in a written agreement.

Monthly subscription fees are generally non-refundable once charged. If you cancel, you will continue to have access through the end of the current paid billing period unless we terminate for breach, nonpayment, security concerns, or another reason allowed under these Terms.

Any refund exceptions must be approved by us in writing.

Some plans may include update credits, update requests, or support time. Update credits apply only to standard updates as determined by us.

Standard updates may include reasonable text edits, image swaps, small layout changes, service updates, pricing updates, form changes, and similar changes.

Update credits do not include custom development, advanced design changes, new features, integrations, complex automations, copywriting projects, SEO campaigns, legal compliance work, large content migrations, emergency support, or work outside the included plan unless we agree in writing.

We may provide an estimate before performing work that exceeds the included plan.

Some plans may include limits on the number of new leads, active leads, submissions, users, pages, update credits, storage, emails, or other usage.

If your usage exceeds the limits included in your plan, we may require you to upgrade, pay additional fees, reduce usage, or move to a custom plan.

Unless otherwise stated, existing stored leads do not necessarily count as new monthly leads. New leads generally means new Customer inquiries, form submissions, or contacts entering the system during the applicable billing period.

We may update plan limits, usage rules, or pricing from time to time. Changes will not affect amounts already paid for a current billing period unless otherwise agreed.

Project timelines depend on Client cooperation, timely feedback, content delivery, approvals, technical access, and payment.

We are not responsible for delays caused by:

• Late Client content
• Missing approvals
• Incomplete information
• Third-party tools
• Domain or DNS issues
• Payment delays
• Changes in project scope
• Client-requested revisions
• Technical issues outside our reasonable control

Services may rely on third-party providers such as hosting companies, domain registrars, payment processors, analytics tools, email providers, scheduling tools, CRM tools, AI tools, plugins, APIs, and other platforms.

We are not responsible for third-party outages, price changes, policy changes, data loss, service changes, security incidents, or discontinuation of third-party services.

If you own a domain name, you are responsible for keeping domain registration active and accurate unless we have expressly agreed to manage it for you.

You retain ownership of content you provide to us, such as your business name, logo, photos, videos, copy, service descriptions, testimonials, and other materials you own.

You grant us a license to use, reproduce, modify, display, host, publish, and distribute your content as needed to provide the services.

We retain ownership of our platform, systems, templates, software, workflows, designs, processes, documentation, code, tools, methods, know-how, and other intellectual property created or used by us.

Unless otherwise agreed in writing, websites, landing pages, CRM tools, admin panels, automations, templates, and workflows are provided as part of our hosted services and are licensed to you during your active subscription.

Clients may request export of their lead data, subject to account verification, technical limitations, applicable law, and payment of all amounts due.

We may retain backup copies, logs, billing records, website records, legal records, and internal records for a reasonable period after cancellation or termination.

You may not use the services to:

• Violate any law or regulation
• Send spam or unlawful marketing messages
• Infringe intellectual property rights
• Collect sensitive information without proper legal authority
• Publish false, deceptive, defamatory, obscene, harmful, or unlawful content
• Upload malicious code, viruses, or harmful files
• Attempt to gain unauthorized access to any system
• Interfere with platform performance or security
• Scrape, copy, reverse engineer, or exploit our platform
• Use the services for illegal, fraudulent, abusive, or misleading activities

We may suspend or terminate services if we believe you violated this section.

Some services may include AI-assisted drafting, automation, recommendations, summaries, or workflow support.

AI-assisted content may contain errors, omissions, or inaccurate statements. You are responsible for reviewing, approving, and verifying all AI-assisted content before using it.

We do not guarantee that AI-generated or AI-assisted content will be accurate, complete, compliant, non-infringing, or suitable for your business, industry, or legal obligations.

We do not guarantee that your website, landing page, CRM, lead capture system, email follow-up, or other services will produce any specific number of leads, sales, Customers, revenue, rankings, clicks, conversions, or business results.

Marketing performance depends on many factors outside our control, including your offer, pricing, reputation, market, advertising, competition, response time, service quality, budget, and Customer demand.

Unless you notify us in writing, you allow us to identify you as a Client and to display your business name, logo, website screenshot, general project description, and non-confidential results in our portfolio, website, social media, proposals, and marketing materials.

We will not knowingly disclose confidential lead data or sensitive business information in public marketing materials without permission.

Each party may receive non-public business information from the other party. Each party agrees to use reasonable care to protect confidential information and to use it only for purposes of providing or receiving the services.

Confidential information does not include information that is publicly available, already known without confidentiality obligations, independently developed, or lawfully received from a third party.

The services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and uninterrupted operation.

We do not provide legal, tax, financial, medical, compliance, or professional advice. You should consult qualified professionals for advice specific to your business or industry.

To the fullest extent permitted by law, QG Publishing LLC d/b/a Falcon Web Builder will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, loss of goodwill, or lost opportunities.

To the fullest extent permitted by law, our total liability for any claim related to the services will not exceed the amount you paid to us for the services giving rise to the claim during the three months before the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, so some limitations may not apply to you.

You agree to defend, indemnify, and hold harmless QG Publishing LLC d/b/a Falcon Web Builder and its owners, officers, contractors, employees, vendors, and affiliates from and against claims, damages, liabilities, losses, costs, and expenses, including reasonable attorney’s fees, arising from or related to:

• Your business, products, services, or Customers
• Your content or materials
• Your use of Customer data
• Your violation of these Terms
• Your violation of law
• Your advertising, claims, offers, or promotions
• Your misuse of the services
• Your infringement of third-party rights

We may suspend or terminate services if:

• You fail to pay amounts due
• You violate these Terms
• You misuse the services
• Your content or activity creates legal, security, reputational, or operational risk
• Required third-party services become unavailable
• Continuing service becomes commercially or technically impractical

You may cancel your subscription according to the cancellation process provided on the website, invoice, checkout page, order form, or written agreement.

After cancellation or termination, your website, CRM, admin panel, forms, automations, hosting, and related services may be disabled. We may retain or delete data according to our Privacy Policy, legal obligations, backup practices, and internal retention procedures.

We may update, modify, suspend, or discontinue any part of the services from time to time.

We may also update these Terms. The updated Terms will be posted with a revised “Last Updated” date.

Your continued use of the services after changes are posted means you accept the updated Terms.

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or the services will be brought in the state or federal courts located in Florida that have proper jurisdiction, unless otherwise required by law.

Questions about these Terms or our services may be submitted through our website contact form:

QG Publishing LLC d/b/a Falcon Web Builder
Website: https://falconleadscrm.com
Contact Form: https://falconleadscrm.com/contact