Privacy Policy

We may collect information directly from Clients, Customers, website visitors, and users of our services.

Information We Collect from Clients

When a Client contacts us, purchases a plan, creates an account, requests a website, requests updates, or uses our services, we may collect:

• Name
• Business name
• Contact information
• Website information
• Account login information
• Billing and subscription information
• Business service details
• Brand materials, such as logos, colors, images, videos, and written content
• Website copy, offers, pricing, testimonials, service descriptions, and calls to action
• Support requests, chat messages, update requests, and other communications
• Information needed to build, host, update, and support the Client’s website or landing page

We may use third-party payment processors to process payments. We do not intentionally store full credit card numbers on our own systems.

Information We Collect from Customers

When a Customer submits a form, appointment request, consultation request, quote request, or other inquiry through a Client’s website, landing page, or CRM tool, we may collect information such as:

• Name
• Contact information
• Service interest
• Message or request details
• Appointment or consultation details
• Lead source
• Form submission details
• Other information requested by the Client through the form

We process Customer information in order to provide services to our Clients. Our Clients are responsible for how they use Customer information and for complying with privacy, advertising, email, and consumer protection laws that apply to their business.

Website and Technical Information

When you visit our website or use our services, we may automatically collect certain technical information, such as:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Date and time of visit
• General usage data
• Approximate location based on IP address
• Cookie and analytics information
• Performance and security logs

We may use information to:

• Provide, operate, maintain, and improve our website and services
• Build, host, update, and support Client websites and landing pages
• Provide lead capture forms and mini CRM tools
• Display and organize leads for Clients
• Send form notifications and service-related communications
• Provide standard email follow-up features where enabled
• Process payments and manage subscriptions
• Respond to inquiries, support requests, and update requests
• Improve our templates, workflows, tools, features, and user experience
• Monitor service performance, reliability, and security
• Prevent fraud, misuse, unauthorized access, and abuse
• Enforce our Terms of Service and other agreements
• Comply with legal obligations
• Protect our rights, property, services, Clients, and Customers

We may send Clients administrative, transactional, billing, account, support, and service-related messages.

If email follow-up features are enabled for a Client, Customers may receive emails related to their inquiry, appointment, request, or relationship with that Client.

Clients are responsible for making sure they have the right to contact their Customers by email and for honoring unsubscribe or opt-out requests when required.

We do not currently provide SMS/text messaging or calling services as part of our standard services unless separately agreed in writing.

We may use cookies, pixels, analytics tools, and similar technologies to operate our website, understand traffic, remember preferences, improve performance, measure marketing, and protect against misuse.

You may be able to disable cookies through your browser settings. Some features may not work properly if cookies are disabled.

Our services may use automation tools, AI-assisted tools, or third-party technology providers to help with website creation, content drafting, workflow support, update requests, CRM features, lead organization, and platform operations.

AI-assisted outputs may contain errors or omissions and should be reviewed by the Client before publication or use. We do not guarantee that AI-assisted content will be accurate, complete, legally compliant, industry-compliant, or suitable for every business.

Clients should not submit highly sensitive, regulated, or confidential information unless we have expressly agreed in writing to handle that type of information.

We may share information with service providers and business partners who help us operate our website and services, including providers for:

• Website hosting
• Databases and infrastructure
• Payment processing
• Email delivery
• Analytics
• Customer support
• Security
• Automation
• CRM features
• AI-assisted tools
• Business operations

We may also share information:

• With the applicable Client when a Customer submits information through that Client’s website, form, landing page, or CRM
• With professional advisors, such as attorneys, accountants, insurers, or consultants
• With government authorities, courts, regulators, or law enforcement when required by law
• In connection with a merger, acquisition, financing, reorganization, sale of assets, or transfer of business

We do not sell Customer lead information to unrelated third parties.

Clients are responsible for their own use of Customer information.

Clients are responsible for:

• Providing legally compliant privacy notices when required
• Obtaining any required consent before collecting or using Customer information
• Making sure their forms collect only information they are allowed to collect
• Using Customer information lawfully
• Complying with email marketing and advertising laws
• Honoring unsubscribe and opt-out requests when required
• Responding to Customer privacy requests when required
• Making sure their offers, claims, testimonials, pricing, and service descriptions are accurate and lawful
• Avoiding the collection of sensitive or regulated information unless approved by us in writing

We are not responsible for a Client’s independent use of Customer information outside our services.

Our standard services are not designed to collect or store highly sensitive or regulated information.

Do not submit the following unless we have specifically agreed in writing:

• Social Security numbers
• Government identification numbers
• Full payment card information
• Medical records
• Protected health information
• Financial account credentials
• Passwords unrelated to your account
• Information about children
• Biometric data
• Highly sensitive personal details

We retain information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, support security, and operate our business.

If a Client cancels services, we may retain account records, billing records, website records, lead-related records, support records, logs, and backups for a reasonable period unless deletion is required by law or agreed in writing.

We use reasonable administrative, technical, and organizational safeguards designed to protect information.

However, no website, database, email system, CRM, hosting environment, or internet transmission is completely secure. We cannot guarantee absolute security.

Clients are responsible for maintaining secure passwords, protecting account access, limiting access to authorized users, and notifying us promptly of suspected unauthorized access.

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information. You may also have the right to opt out of certain uses of personal information.

To submit a privacy-related request, please contact us through our website contact form: https://falconleadscrm.com/contact

We may need to verify your identity before responding to a request. We may deny or limit a request when permitted by law, including when we need to retain information for legal, security, billing, dispute, fraud prevention, or legitimate business purposes.

If you are a Customer of one of our Clients, we may direct your request to the applicable Client because the Client may control how your information is used.

Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us through our website contact form so we can review the issue and take appropriate action.

Our website, Client websites, or services may link to third-party websites, tools, forms, calendars, payment pages, social media platforms, or other services.

We are not responsible for the privacy practices, content, security, availability, or policies of third-party websites or services.

Our services are operated from the United States. If you access our website or services from outside the United States, you understand that your information may be processed in the United States or other locations where our service providers operate.

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

If you have questions about this Privacy Policy, our privacy practices, or wish to submit a privacy-related request, please contact us through our website contact form:

QG Publishing LLC d/b/a Falcon Web Builder
Website: https://falconleadscrm.com
Contact Form: https://falconleadscrm.com/contact