Privacy Policy

Last Updated: September 17, 2026

This Privacy Policy explains how Falcon Flows (“Falcon Flows,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects information when you visit our website, request information, purchase services, create an account, or use our CRM, business automation, AI-powered tools, websites, and integrations.

Our website is located at https://falconflows.com.

1. Information We Collect

Depending on how you interact with us, Falcon Flows may collect:

Name
Email address
Phone number
Business information, such as company name, industry, and role
Account information, such as login identifiers and account settings
CRM records you or your team create and store in our systems
Customer and lead information you choose to store or process in our services
Usage and technical information, such as device type, browser, IP address, pages viewed, and product activity logs
Information you voluntarily provide in forms, messages, support requests, uploads, or consultations
Information obtained through integrations you authorize, limited to the scopes and features you enable

2. Connected Third-Party Services

Customers may choose to connect third-party accounts and services to Falcon Flows applications, including:

Google
Gmail
Google Calendar
Google Drive
Google Sheets
QuickBooks Online / Intuit
Other business services supported by Falcon Flows

Falcon Flows only accesses a connected account after you authorize the connection. If you do not connect an account, we do not access it.

3. Google User Data

Depending on the features you enable and the permissions you grant, Falcon Flows applications may access Google data necessary to provide the CRM and automation functionality you request. This may include:

Sending email through Gmail on your behalf
Accessing and managing calendar events
Accessing files specifically authorized for use with the application
Reading or updating spreadsheet information

Access is limited to the permissions necessary to provide the features you have requested.

Falcon Flows’ use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Google user data will not be:

Sold
Used for advertising purposes
Transferred to data brokers or information resellers
Used for purposes unrelated to the features you requested
Used to train general-purpose AI or machine-learning models

Human access to Google user data is restricted. Personnel do not access Google user data except where necessary with your consent, to address a security issue or provide support you request, to perform operations required to keep the service running, or where required by law.

4. QuickBooks / Intuit Data

You may authorize Falcon Flows applications to connect to your QuickBooks Online company. Depending on the functionality you enable, the integration may access business and accounting information necessary to perform requested CRM, invoicing, customer, payment, estimate, expense, reporting, or accounting-related functionality.

Falcon Flows does not obtain your QuickBooks password. Authorization occurs through Intuit’s OAuth authorization process, and you may revoke the QuickBooks connection at any time through Intuit or through available Falcon Flows integration controls.

5. How Information Is Used

Information may be used to:

Operate the CRM and your account
Provide and maintain authorized integrations
Automate business workflows you configure
Manage customer relationships and records
Send communications you or your team authorize
Manage appointments and scheduling
Process authorized accounting workflows
Provide customer support
Maintain the security and integrity of the services
Improve, troubleshoot, and develop the services
Comply with legal and contractual obligations

6. OAuth Tokens and Credentials

To maintain the integrations you authorize, Falcon Flows may securely store OAuth access and refresh tokens. Passwords for connected Google or QuickBooks accounts are not collected through OAuth and are never provided to us. Tokens are stored with appropriate safeguards and are used only to perform the functions you enabled.

7. Data Sharing

Falcon Flows does not sell customer personal information or connected Google or QuickBooks data. Information may be shared only:

With service providers and processors as necessary to operate and support the services
When you or your organization authorize the sharing
Where required by law, legal process, or to protect rights, safety, and security

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information, including encrypted HTTPS communications, access controls, and appropriate safeguards for credentials and authentication tokens. No method of transmission or storage is completely secure, and we cannot guarantee that information will never be compromised.

9. Data Retention

We retain information only as reasonably necessary to provide the services, satisfy contractual obligations, maintain legitimate business records, resolve disputes, and comply with applicable legal requirements.

10. Data Deletion

You may request deletion of your personal information and applicable stored integration data by contacting us at inquiries@falconflows.com. You may also disconnect or revoke Google and QuickBooks integrations at any time through your Google Account permissions page, your Intuit account, or available Falcon Flows integration controls. Revoking access stops future access, and stored data may be deleted upon request subject to legal and contractual retention requirements.

11. Your Rights

Subject to applicable law and legitimate retention requirements, you may request to access the personal information we hold about you, correct inaccurate information, request deletion, or object to or restrict certain processing. To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

12. Third-Party Services

Third-party services such as Google and Intuit operate under their own terms and privacy policies. Your use of those services is governed by their agreements, and we encourage you to review them.

13. Children’s Privacy

Falcon Flows business services are not directed to children under 13 and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Continued use of the services after an update constitutes acceptance of the revised policy.

15. Contact Us

Questions about this Privacy Policy, or requests regarding your information, can be sent to inquiries@falconflows.com.