Built for the way pet grooming businesses actually run.
Grooming salons, mobile groomers, and multi-groomer shops. Falcon Web Flows is your full tech team. We stitch your phone calls, online booking, intake forms, reminders, rebookings, and reviews into one branded system so the table stays full and the phone stops ringing during a cut.
From new pet parent to standing appointment
Every grooming business runs the same loop: inquiry, intake, booking, service, checkout, rebook. The difference between a packed table and gaps in the schedule is how cleanly each step is connected, automated, and intelligent.
- 1
New pet parent inquiry
Calls, web form, Google Business Profile, Instagram DMs, neighborhood referrals. Most come in while you're holding a dog on the table.
- 2
Intake & qualification
Breed, size, coat type, temperament, vaccination status, last groom date, special handling notes.
- 3
Book the appointment
Match the right groomer, service length, and equipment. Stack appointments without overlapping baths and dryers.
- 4
Pre-visit reminders
Confirmation, prep instructions (fed, walked, vaccines), drop-off window, and balance reminders so no-shows drop.
- 5
The groom
Groomer sees the full pet profile: temperament, last cut, owner preferences, allergies, and any prior issues.
- 6
Checkout & invoicing
Payment, tip, before/after photo to the owner, and next appointment scheduled before the leash leaves the door.
- 7
Rebook, review & referrals
4 to 8 week rebooking nudges, Google review requests, reactivation for lapsed pets, and referral asks to neighbors.
One connected grooming business. Automated end to end. Intelligent at the front desk.
Never miss a call mid-groom
Calls, web forms, and DMs land in one inbox. AI greets the pet parent, captures the breed and need, and books the appointment while you're at the table.
Online booking with the right service
Pet parents self-book the right service for the right breed and coat with the right groomer. The CRM enforces buffer times and equipment rules so the schedule stays clean.
No-shows and gaps on autopilot
Confirmation and reminder texts go out automatically. When someone cancels, the waitlist is messaged in seconds so the slot fills itself.
Pet profiles that travel with the client
Temperament, prior cuts, allergies, photos, and owner preferences all attached to the pet record so any groomer can pick up where the last one ended.
Rebooking and reviews built in
After every groom, AI requests a Google review, sends the before/after photo, and nudges the next 4 to 8 week rebooking.
Branded, on-tone comms
Branded SMS and email templates trained on your salon's voice so every message sounds like you, not a generic booking app.
Lyra books. Remy rebooks. Max keeps the salon sharp.
Falcon's AI agents are trained on your services, breeds, and pricing. Lyra books new pet parents from web, SMS, and Instagram. Remy fills cancellations and reactivates lapsed pets. Max helps you run the salon, write promos and seasonal campaigns, and review your numbers, all inside the same CRM.
The wins
- Captured calls instead of voicemails
- Fuller table with fewer no-shows
- Lapsed pets reactivated automatically
- More 5-star Google reviews without asking manually
- One system instead of paper book, calendar app, and review app
- A real team behind the tech, not just software
You take care of pets. We run the tech.
You didn't open a grooming business to babysit booking software, review apps, and Instagram DMs. Falcon is your technology partner. We build the system, train the AI on your services and tone, connect your tools, and keep everything running in the background.
Local and AI tech change every week. New Google features, new booking integrations, new review rules. We navigate it for you, filter the noise, and roll the upgrades into your system so you stay ahead without ever touching a settings screen.
Ready to run your grooming business on Falcon?
Tell us about your salon. We'll show you exactly where Falcon saves you time at the front desk and where it brings in more repeat pet parents.