Built for the way the shop actually runs.
Auto repair shops, detailing, towing, mobile mechanics, and tire shops. Falcon Web Flows is your full tech team. We stitch your bookings, estimates, declined-work follow-ups, invoices, and reviews into one system so bays stay full and tickets stay clean.
From booking call to next service reminder
Every shop runs the same workflow: booking, drop-off, diagnosis, estimate, repair, pickup, invoice, follow-up. The difference between a steady bay and a slow one is how cleanly each step is connected, automated, and intelligent.
- 1
Booking inquiry
Phone calls, web form, Google Business Profile, walk-ins. Service writers can't catch every call once the bay heats up.
- 2
Service writeup
Vehicle, mileage, complaint, drop-off time, loaner or shuttle. Usually a paper ticket and a verbal handoff.
- 3
Diagnosis & estimate
Inspection, parts lookup, labor time, customer authorization for additional work. Phone tag while the customer is at their job.
- 4
Schedule the work
Match the right tech, the right bay, and parts ETA. Reschedules from supplier delays and customer no-shows are constant.
- 5
Repair the vehicle
Complete the work, document with photos, run the quality check, send the pickup notification.
- 6
Invoice & collect at pickup
Invoice on the lane, take card or financing, send the digital receipt.
- 7
Review, declined work & next service
Ask for a Google review, follow up on declined items, and remind the customer at the next mileage interval.
One connected shop. Automated end to end. Intelligent at the writer's desk.
Capture every booking call
AI answers calls, web forms, and Google messages, captures vehicle and complaint, and books the drop-off while the writer is on the lane.
Estimates and authorizations by text
Inspection photos and line-item estimates go out by text. The customer approves or declines in one tap, no more chasing them at work.
Declined work that comes back
When a customer declines a brake job, the system follows up at the right interval so they don't drift to the dealership next time.
Service reminders by mileage and interval
Oil change, alignment, tire rotation, state inspection. The CRM nudges the customer when it's actually due.
Invoices and payments at the lane
Invoice the moment the work is done, take card or financing, and send a branded digital receipt.
Reviews and repeat work on autopilot
After every ticket, AI requests a Google review and re-engages the customer for the next service interval.
Lyra books. Remy follows up on declined work. Max keeps the bay full.
Falcon's AI agents are trained on your services, hours, and pricing. Lyra books drop-offs from calls, web, and Google messages. Remy re-engages customers who declined work or skipped a service interval. Max helps you run the shop, write follow-ups, and review your numbers, all inside the same CRM.
The wins
- Captured calls instead of voicemails
- Faster authorization on additional work
- Declined work that actually comes back
- More 5-star Google reviews without asking manually
- One system instead of a phone, a paper ticket, a CRM, and a review app
- A real team behind the tech, not just software
You fix cars. We run the tech.
You didn't open the shop to babysit booking apps, review tools, and SaaS dashboards. Falcon is your technology partner. We build the system, train the AI on your services and pricing, connect your tools, and keep everything running in the background.
Auto and AI tech change every week. New booking integrations, new Google review rules, new AI quoting agents. We navigate it for you, filter the noise, and roll the upgrades into your system so you stay ahead without ever touching a settings screen.
Ready to run your shop on Falcon?
Tell us about your shop. We'll show you exactly where Falcon saves time at the lane and where it unlocks more booked work.